Kesnavi

I'm a product designer who likes the hard, unglamorous problems: the ones buried in forms, edge cases, and workflows everyone else avoids.

For the past few years I've been the founding designer at Vale, building AI tools for probate lawyers. I joined as the first hire and owned the work end-to-end: research, UX/UI, prototyping, shipping, and over time, product strategy and roadmap too.

Product Designer

Vale

Aug 2022 – Present · Sydney, AU

Founding product designer. Owned the full product experience: design language, AI-powered features, discovery cycles, and shipping alongside engineering.

Senior Customer Experience

BigPay

Jan 2020 – Jul 2022 · Kuala Lumpur, MY

Designed end-to-end service flows for the company's first automated chatbot. Achieved 82% automated resolution of incoming customer enquiries.